SaskPower Customer Experience and Ad Hoc & On Demand Research Competition
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Synopsis:
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Request for Expression of Interest
SaskPower Customer Experience and Ad Hoc & On Demand Research Competition
October/November 2023
The Government of Saskatchewan is seeking the services of one or more experienced market research firms to provide full-service research support to SaskPower for a best practice customer experience program and ad hoc & on demand primary research services.
The scope of this proposal includes, but is not limited to:
- A best practice customer experience measurement program providing annual research and insights about each SaskPower customer segment; and,
- Ad hoc & on demand research pertaining to customer programs, services, and internal and external stakeholder research on a variety of topics including attitudes and opinions.
Suppliers must identify in their proposal whether they are submitting for the full contract (customer experience and ad hoc & on demand) or for which one of the two-part research requirements.
Suppliers must demonstrate professional experience in:
- Quantitative services including multi-mode surveys including online and telephone, questionnaire development, data coding and cleaning, statistical analysis, reporting, and presentation of results;
- Qualitative services including in-person and online focus groups, in-depth interviewing, and creative testing;
- Strategic consulting on quantitative and qualitative research projects including project management, account management, sample development, interpretation of research results, and report preparation and delivery;
- Extensive knowledge of Saskatchewan markets.
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Additional Information:
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The account is for one year with the opportunity to renew for 5 additional one-year terms. Any renewal will be subject to yearly client/agency evaluations and mutual agreement. Renewals are authorized by Communications Services, Executive Council.
If you are interested in this opportunity and would like more information about the account, please email commtenders@gov.sk.ca and you will receive a copy of the RFP.
Companies interested in pursuing this account should submit a brief letter of intent (not exceeding two pages). The letter should specifically articulate why your experience and capabilities relative to the criteria above make your firm the best choice for this account. Please include two client references who can speak to your ability in the criteria above. Also, bidding firms must identify any intent to use subcontractors, and include a description of the scope of services. From the responses, a shortlist of firms will be developed. These firms will be asked to prepare a proposal and may be asked to demonstrate their capability in an in-person presentation to a selection panel.
Bidding suppliers must immediately disclose to Communications Services, Executive Council any actual or potential conflict of interest which currently exists or which may arise during the period of the competition. Bidding suppliers who are not registered with Communications Services must begin the registration process prior to submitting a letter of intent. Registration forms can be found at https://www.saskatchewan.ca/government/doing-business-with-government/information-for-communications-and-print-service-providers#step-2 or contact commtenders@gov.sk.ca
Letters of intent should be marked “SaskPower Customer Experience and Ad Hoc & On Demand Research Competition" and must be received by email to commtenders@gov.sk.ca no later t
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Competition Type:
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Request for Proposal
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Competition Documents
(Note: Opening the attached Tender Documents may result in your
Organization Name and Province being included on an Interested Bidders List. The Interested
Bidders List is live until the competition close date/time. The List is intended to facilitate
potential partnerships and subcontracting opportunities to benefit the construction industry
that may lead to better bidding):
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You must be logged in to download documents.
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PDF | SaskPower Customer Experience and Ad Hoc & On Demand Research Competition Ad |
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PDF | 367.24 Kb | Added: Sep 27, 2023 | |
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Response Address:
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Communications Services, Executive Council
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Room 113, 3085 Albert Street Regina, SK, Canada S4S 0B1
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Contact:
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Crystal Davies
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Phone:
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Email:
commtenders@gov.sk.ca
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Crystal Davies
commtenders@gov.sk.ca
ECCS-SP-ExpAdHoc23
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